TERMS OF RETURN AND EXCHANGE

Kozo keeps protecting consumer rights among its top priority rules, all kinds of problems caused by products and services that you experience during all your purchases from the Kozo official site are carefully evaluated and deciphered as soon as possible. Therefore, in order to provide you with a better service, our post-delivery survey and/or your comments are important to us.

If a purchase is made, these Terms of Return and Exchange will be considered accepted and/or approved.

As a result of this agreement, the Customer and/or the buyer will be referred to as the “Buyer” and Kozo will be referred to as the “Seller”.

Kozo reserves the right to make changes to the Terms of Return and Exchange, and if changes are made to the Terms of Return and Exchange, the modified form and the agreement on the Terms of Return and Exchange will be applied. If the decisions taken by the TRNC Council of Ministers and/or the Department of Commerce due to the COVID-19 outbreak conflict with this agreement. The decisions of the TRNC Council of Ministers and/or the Department of Commerce will be implemented. It is beyond the Buyer to follow the decisions in question.

Priority rules, “If protective elements such as packaging, tape, seal, package have been opened after delivery of the goods, jewelry, glass straws, swimwear and underwear presented in the material environment, both product exchange and withdrawal and / or cancellation of the exchange are outside the scope of the right of right.

However, the following conditions will apply to products that fall outside the scope of the above article;

How Many Days is the Refund Period (Right of Withdrawal and/or Cancellation)?

Relating to the sale of goods to the buyer-in distance contracts within three days from the date of receipt of the defective goods and/or defective and/or the packaging undamaged and/or washing and/or unused, and/or if legal or criminal unwashed goods purchased without assuming any liability and/or withdrawal from the contract and reject the goods shopping and the products and/or reserves the right to cancel the contract. As for distance contracts for the provision of services, this period begins on the date of signing the contract. In the contract, the Buyer and/or the consumer may exercise the right of withdrawal and/or cancellation if the performance of the service has been agreed to be performed before the expiration of a one-week period and the goods and/or the product subject to sale have not been delivered to the cargo. If the product has been delivered to the cargo, the Buyer and/or the consumer will be deemed to have lost the right to cancel and/or withdraw it. If the Buyer and/or consumer have fulfilled their obligations under this paragraph, the Seller will be responsible for the costs incurred.

In order to exercise the right of withdrawal, the Buyer must notify the Seller via the above-mentioned telephone, electronic mail and/or social media accounts within a three-day period and 4 of the Contract of Distance Sale of the goods/service. In accordance with the provisions of the Article and as an integral part of this Agreement, and Sabancıhukuk.com according to the preliminary information published on the website, the packaging and its contents must be undamaged and must be available for resale by the Seller. The refund procedures covered by the Right of Withdrawal and/or Cancellation are included in the Distance Sale Agreement. If this right is exercised, 3. a refund of the original invoice for the goods/services delivered to the person or Buyer is mandatory. The cost of goods/services and delivery costs shall be refunded to the Buyer no later than 30 (Thirty) days after receipt of the notification about the right of withdrawal and/or cancellation, and the buyer is obliged to return the goods/services within 10 (ten) days. If the original invoice is not sent, there will be no refund and/or payment and/or exchange.

If for some reason caused by the buyer's defect there is a decrease in the value of the goods or a refund becomes impossible, the Buyer is obliged to compensate the Seller for the damage. Payments can be made using a credit card, EFT or one of the transfer methods.

Products for Which the Right of Withdrawal and/or Cancellation Cannot be Exercised

Goods /services that cannot be returned by nature are goods /services that deteriorate rapidly and expire, disposable goods / services, all kinds of software and programs that can be copied. In addition, in order for the right of withdrawal and/or cancellation of all types of packaged products to be exercised, the goods/ services must be unpacked and/ or undamaged and/ or intact and unused.

• Contracts for goods or services, the price of which varies depending on fluctuations in the financial markets and is not under the control of the seller or provider.
• Contracts on goods that are drawn up in accordance with the wishes or personal needs of the consumer.
• Contracts for goods that are disposable.
• Contracts for the delivery of goods that have been opened with protective elements such as packaging, tape, seal, package after delivery; those that are not suitable for return in terms of health and hygiene.
• Contracts for goods that are mixed with other products after delivery and cannot be decomposed by nature.
• Contracts in which protective elements such as packaging, tape, seal, package have been opened and/or damaged after the delivery of the goods.
• Contracts for products that can be sold on a certain date or period (at the beginning of the Year, Mother's and/or Father's Day, etc.).
• Contracts for services, the execution of which was started with the consent of the consumer, before the expiration of the right of withdrawal period.
   

How will I return?

Before sending the product to Kozo, you must inform us of your return request by filling out the product return form on this page. After the confirmation of the return has been sent to you by our technical department, please fill out the return form that comes with the package and send the product to us with a Cargo company that you trust. Confirmation information will be notified to you by phone or mail. The cost of shipments made with cargo companies belongs to the sender. Prepaid submissions will not be accepted. If the products received by us are delivered in accordance with the return conditions, the refund of the product amounts will be processed on the day the product reaches us. In order for the product return request to be acceptable, it is necessary to preserve the authenticity, hygiene and resalability of the Product. For this reason, we cannot return the products in any way in cases where the product packaging is damaged, the package has been opened, used, destroyed, and so on. In case of return of the product, we ask you to tell us the reason for returning the product. Even if the reason is stated, it is completely beyond Kezo to implement and/or not to implement the refund procedure, once made admissions and/or approvals do not mean that they will be made again.

Delivery Information…

Due to the different characteristics of the products presented in the categories on our website, the conditions of transportation and delivery may vary from time to time.